Google calls this feature “Duplex” and it’ll roll out at some point in the future.
Google showed a crazy (and terrifying) new feature for the Google Assistant at its I/O developer conference. The Assistant will soon be able make calls for you to make a reservation — maybe for a salon appointment or to reserve a table at a restaurant that doesn’t take online bookings. For now, this was only a demo, but the company plans to start testing this feature with the Assistant in the summer.
In the demo, Google showed how you can tell the Assistant that you want to make a haircut appointment. The Assistant can then make that call, talk to whoever answers and make the request. In the demo, the Assistant even handled complicated conversations, adding small little hints (“ummm”) that make it sound natural. Even for calls that don’t quite go as expected, the Assistant can handle these interactions quite gracefully — though Google obviously only demoed two examples that worked out quite well.
As I said earlier our vision for our System is to help you get things done it Turns out a big part of getting things Done it’s making a phone call you may Want to get an oil change schedule maybe Call a plumber in the middle of the week Or even schedule a haircut appointment You know we are working hard to help Users through those moments we want to Connect users to businesses in a good Way businesses actually rely a lot on This but even in the u.s. 60% of small Businesses don’t have an online booking System set up we think hey I can help With this problem so let’s go back to This example let’s say you want to ask Google to make you a haircut appointment On Tuesday between 10:00 and noon what Happens is the Google assistant makes The call seamlessly in the background For you so what you’re going to hear is The Google assistant actually calling a Real salon to schedule the appointment For you let’s listen or what time are You looking for well at 12 p.m. we do Not have a false p.m. available but Closest we have to that is a 1:15 do you Have anything between 10 a.m. and 12 P.m. depending on what service she would Like what service is she looking for Just a woman’s haircut for now ok we Have a 10 o’clock 10:00 a.m. is fine Okay what’s her first name the first Name is Lisa I’ll say perfect so I will
See we thought 10 o’clock on May 3rd ok Great have a great day [Applause]